Support
We’re here to help. Email support@wanderappstudio.com and we’ll get back to you, usually within 2 business days. For anything urgent about your safety, call 911.
Common questions
How do I delete my account?
In the app, open the Profile tab and tap Delete account. This permanently removes your profile, photos, selfie, matches and messages straight away. If you can’t get into the app, email us from the address on your account and we’ll delete it for you.
I forgot my password
On the sign-in screen, tap Forgot your password? and enter your email. Open the link on the phone that has Wander installed.
How do I report or block someone?
Open their profile or your chat with them and use the menu to report or block. Blocking ends any match straight away and you’ll never see each other again. If you’re in danger, call 911 first.
Who can see my location?
Other people only ever see your neighbourhood, never your exact spot, distance or direction. The only exception is Find each other, which you and a match both have to turn on, for 30 minutes at most.
What does the Verified badge mean?
A moderator compared the person’s selfie with their photos and they appeared to match. It isn’t an identity or background check.
I entered the wrong birthday
Wander is for adults 18+. If an under-18 birthday is entered, sign-up is blocked on that phone for 30 days. Birthdays can’t be changed later, so please enter yours carefully.